OVERVIEW
At Kingston Brass, we value every member who purchases our products. Please read your warranty information carefully, as this concerns your rights and obligations once you have purchased and used our products. Once you've made a purchase, it is assumed that you have read, understood, and agreed with the terms as set forth in this warranty.
KINGSTON BRASS™ FAUCETS 10-YEAR LIMITED WARRANTY
Kingston Brass warrants its faucets to be flawless during normal residential use. This product warranty applies only to Kingston Brass Faucets installed in the United States and Canada ONLY. If the faucet should leak or drip during normal use, you may obtain warranty parts through the original place of purchase. If these parts are unavailable from the original place of purchase, then Kingston Brass, Inc. will, free of charge, mail the original owner the cartridge or parts necessary to repair the faucet to a good working condition. All warranty parts will be shipped freight prepaid ground service. If expedited shipping is requested customer will be responsible for freight charges.
Kingston Brass also warrants all other aspects of the faucet including finish, to be free of defects in material and workmanship during normal residential use within 10 years from the date of purchase to its original owner, on all finishes including matte black EXCEPT oil-rubbed bronze since it is a living finishes and as such, color changes are part of normal living finish behavior. Oil-rubbed bronze faucets do still carry Kingston Brass’ 10-year mechanical warranty. Never use cleaners containing abrasives, ammonia, bleach, acids, alcohol, solvents or other ingredients not recommended for metallic finishes or surfaces as this will void the item’s warranty.
If a defect is found in normal residential use, Kingston Brass will, at its election, repair, provide a replacement part or product, or make an appropriate adjustment. Damage to a product caused by improper installation, accident, misuse, or abuse is not covered by this warranty. Improper care and cleaning will also void the warranty.
Proof of purchase (original sales receipt or other appropriate documentation as outlined in the Warranty Requirements section below) MUST be provided to Kingston Brass, Inc. with all warranty claims. Kingston Brass will not be held responsible for labor charges, installation, or other incidental or consequential cost. Under no circumstances will the liability of Kingston Brass, Inc. exceed the purchase price of the item purchased.
*NEVER USE CLEANERS CONTAINING ABRASIVE CHEMICALS, AMMONIA, BLEACH, ACIDS, ALCOHOL, SOLVENTS OR OTHER PRODUCTS NOT RECOMMENDED FOR METALLIC FINISHES. THIS WILL VOID THE PRODUCT'S WARRANTY.
KINGSTON BRASS™ FIXTURES 1-YEAR LIMITED WARRANTY
Kingston Brass sinks, tubs, and toilets are warranted to be free of defects in material and workmanship for ONE YEAR from original purchase date.
Kingston Brass will, at its election, repair, replace or make appropriate adjustment where Kingston Brass inspection discloses any such defects occurring in normal usage within ONE YEAR after the purchase to its original owner. Proof of purchase (original sales receipt or other appropriate documentation as outlined in the Warranty Requirements section below) MUST be provided to Kingston Brass with all warranty claims. Kingston Brass will not be held responsible for labor charges, installation, removal, or other incidental or consequential costs. Under no circumstances will the liability of Kingston Brass Inc. exceed the purchase price of the item purchased.
Please Note: Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
*NEVER USE CLEANERS CONTAINING ABRASIVE CHEMICALS, AMMONIA, BLEACH, ACIDS, ALCOHOL, SOLVENTS OR OTHER PRODUCTS NOT RECOMMENDED FOR ACRYLIC OR ENAMELED FINISHES. THIS WILL VOID THE PRODUCT'S 1-YEAR LIMITED WARRANTY. USE OF IN-TANK TOILET CLEANERS WILL ALSO VOID THE 1-YEAR LIMITED WARRANTY.
REQUIREMENTS FOR WARRANTY REQUEST
To initiate a warranty request, please send an email to costco@kingstonbrass.com and include all of the required information listed below:
- A copy of your original sales receipt, order detail, or invoice is required. It must clearly show the item's purchase date, model number, and location of purchase.
- A brief description of the issue – to provide the diagnosis from the owner or a professional.
- An image and video will be required when the issue is relating to a mechanical or workmanship defect.
- Provide your full shipping address and phone number for replacement shipping.
Once you have provided all of the above required information, we will review your warranty request and respond as quickly as possible.
You can also initiate a warranty request by calling Customer Service at 877-252-7277 or submit your request in writing to the following address:
Kingston Brass
Warranty Department
12775 Reservoir St.
Chino, CA 91710
NOTIFICATION DISCLAIMER
Within 48 hours of purchase the customer must notify Kingston Brass of any issues pertaining to the original order, including but not limited to the following:
- Missing parts (i.e. handles, screws, etc.)
- Missing products
- Incorrect products
- Damaged products
If you have any of these issues, you have 48 hours from purchase date to contact Kingston Brass and make a claim. After 48 hours we will be unable to ship missing parts or products, or to replace lost products or damaged products. However your products will still be covered under the applicable Kingston Brass warranty coverage for claims of defect under normal use.
IMPORTANT NOTES OF CAUTION
Prior to installing any Kingston Brass faucet, your water lines must be brushed clean of debris and particles that may be present, to avoid clogging of cartridges or aerators which could cause malfunction, leakage, or reduced flow. Your product's warranty will be void if water lines are not properly brushed prior to installing the faucet.
Use of abrasive cleaners of any strength may damage the finish of your faucet and will void this warranty.