At Kingston Brass, we respect your privacy. Across our business, around the world, we will only collect, store and use your personal information for defined purposes. We use your information to support and enhance our relationship with you, for example, to process your purchase, provide service and support, and share product, service and company news and offerings with you. We do not sell your personal information. We may only share your personal data outside the Kingston Brass family of companies with your consent, as required by law to protect Kingston Brass, its customers, the public, or with companies that help Kingston Brass fulfill its obligations with you, and then only with partners who share Kingston Brass’s commitment to protecting your privacy and data. At any time you may contact Kingston Brass with any privacy questions or concerns you may have. You also may ask at any time to see the personal data you have given us and request correction or deletion. We strive to protect the security of your personal data by use of appropriate measures and processes.

At Kingston Brass, your right to privacy and data security is a primary concern. That’s why, when you visit costco.kingstonbrass.com, we help you maintain control over your personal data on the Internet. Below are the guidelines we use for protecting the information you provide us during a visit to our Internet site or when you use our online support.

In a few areas on our website and online customer support tools, we ask you to provide information that will enable us to enhance your site visit, to assist you with purchase and technical support issues or to follow up with you after your visit. It is completely optional for you to participate.

For example, we request information from you when you:

1. Register on costco.kingstonbrass.com
2. Request a quote
3. Place an order
4. Request e-mail notification of your order status
5. Request assistance from our “Product Advisor”
6. Fill out a support request

Information we may request includes your name, email address, phone number, address, type of business, credit card details, customer preference information, customer number and service tag number, as well as other similar personal information. If we ever ask for significantly different information we will inform you.

The information you provide will be kept confidential and used to support your customer relationship with Kingston Brass. Among other things, we want to help you quickly find information on costco.kingstonbrass.com and alert you to product upgrades, special offers, updated information and other new products and services from Kingston Brass. Agents or contractors of Kingston Brass who have access to your personal information and prospect information are required to keep the information confidential and not use it for any other purpose than to carry out the services they are performing for Kingston Brass. Kingston Brass may enhance or merge your information collected at its site with data from third parties for purposes of marketing products or services to you.

In addition, Kingston Brass may be required to disclose personal information in connection with law enforcement, fraud prevention, regulation, and other legal action or if Kingston Brass reasonably believes it is necessary to do so to protect Kingston Brass, its customers, or the public.

Periodically, we may send you information about our various products and services, or other products and services we feel may be of interest to you. Only Kingston Brass (or agents working on behalf of Kingston Brass and under confidentiality agreements) will send you these direct mailings. If you do not want to be included on Kingston Brass’s marketing list, simply tell us when you give us your personal information.

Information regarding you (such as name, address and phone number) or your order and the products you purchase will not be given or sold to any outside organization for its use in marketing or solicitation without your consent. Your information may be shared with agents or contractors of Kingston Brass for the purpose of performing services for Kingston Brass.

The online store at costco.kingstonbrass.com is designed to give you options concerning the privacy of your credit card information, name, address, e-mail and any other information you provide us. Kingston Brass is committed to data security with respect to information collected on our site. We offer the industry standard security measures available through your browser called SSL encryption, (please see Kingston Brass’s Store Security page for details on these security measures). If at any time you would like to make a purchase, but do not want to provide your credit card information online, you may contact a sales representative over the telephone. Simply call 1-877-2KBRASS. It has always been a Kingston Brass practice to contact customers in the event of a potential problem with your purchase or any normal business communication regarding your purchase.

We use technology to help us deliver customized visitor experiences. At Kingston Brass, we primarily use “cookies” to help us determine which service and support information is appropriate to your machine and to maintain your shopping experience in our online store. Our use of this technology does not mean that we automatically know any information about you. We might be able to ascertain what type of computer you are using, but beyond that, our use of cookies is designed only to provide you with a better experience when using costco.kingstonbrass.com. Kingston Brass has no desire or intent to infringe on your privacy while using the costco.kingstonbrass.com site.

Kingston Brass takes children’s privacy seriously.

Kingston Brass does not seek to collect personal information about children through its website. Kingston Brass does not condition a child’s participation in an activity on the disclosure of more personal information than is reasonably necessary to participate in the activity.

If we become aware that a person submitting personal information to us through any part of our Web site is a child, we delete the information as soon as we discover it and do not use it for any purpose, nor do we disclose it to third parties.

Since we do not seek to collect any personal information about children, and we delete any information collected inadvertently as soon as we discover that a child has submitted it, we typically retain no information about children that could be reviewed or deleted. If a parent requests review or deletion of information about their child before we have discovered and deleted the information, then we will of course honor that request.

Kingston Brass is the sole operator of the Kingston Brass website. If you would like to contact us for any reason regarding our privacy practices, please write us at the following address:

Kingston Brass Inc.
Attn: Privacy guard Dept.
12775 Reservoir St.
Chino, CA, 91710

You can request the individual information that Kingston Brass has collected by submitting a request here. To view or edit the information that has been stored online, please visit the My Account section of the Kingston Brass website.

• Communications such as e-mail or phone.
• When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.
• Like many websites, we use “cookies” to enhance your experience and gather information about visitors and visits to our websites. Please refer to the “Do we use ‘cookies’?” section below for information about cookies and how we use them.

We may use the information we collect from you when you register, purchase products, surf the website, or use certain other site features in the following ways:

• To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
• To allow us to better service you in responding to your customer service requests.
• To quickly process your transactions.

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

Yes. cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Safari, Chrome, Firefox, Opera or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won’t have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term “outside parties” does not include Kingston Brass Inc. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

As a resident of California, you have the right to request from businesses a disclosure of data collection and sales practices in connection with your data. This includes: categories of personal information collected, the source of the information, use of the information and — if the information was disclosed or sold to third parties — the categories of personal information disclosed or sold to third parties and the categories of third parties to whom such information was disclosed or sold. Learn more about California privacy laws at the Office of the Attorney General website.

• The right to request a copy of the specific personal information collected about you during the 12 months before your request (together with a general “personal information request”)
• The right to have such information deleted (with exceptions)
• The right to request that your personal information not be sold to third parties, if applicable
• The right not to be discriminated against because you exercised any of these rights

You may request a disclosure report regarding your personal information, request that your personal information be deleted from our database, and/or opt out of marketing communications by completing and submitting the Data Subject Access Request Form. Please note, we take security measures to identify our consumers to a reasonable degree of certainty prior to providing any information or processing requests.

If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on August 6, 2003.

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.

This online privacy policy applies only to information collected through our website and not to information collected offline.

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.

By using our site, you consent to our privacy policy.

Privacy Statement Effective Date: July 25, 2024. Material changes to this policy will be posted on Kingston Brass’s website for 30 days.