Frequently Asked Questions
Frequently Asked Questions
Kingston Brass is dedicated to helping you with your questions and concerns.
MISSING PARTS / PARTS DEFECTS
- What should I do if my kingston brass faucet is leaking?
First, you should turn off your water supply to the faucet. Contact a professional plumber to assess the
cause of the leak. If the plumber determines your leak was caused by a product failure, contact Kingston Brass directly to request the necessary replacement parts.
- The hot or cold indicator button fell off my kingston brass handle. Where can I find a replacement for my item?
For your Kingston Brass handle, we offer replacement buttons. Before reinstalling the button, try applying a small amount of model glue to it. Position the indicator correctly, hold it in place for a few seconds, and it should be secure.
- If the kingston brass item I purchased arrives broken, who should I contact?
- If the finish on my kingston brass item is coming off should I return my item? If so where should I return it?
You may not need to return your item. Some parts on your faucet, tub filler, or accessories may be replaceable. In this case, contact Kingston Brass directly for support.
COUNTRY OF ORIGIN
- Where does kingston source products and why?
Kingston prides itself on delivering high-quality products at competitive prices. To achieve this, we develop our designs through professional, prominent vendors in East Asia, specifically in Taiwan and China. We maintain long-term partnerships with these producers, some of which have been in place since our founding over 20 years ago.
- How much product comes from taiwan vs china?
Approximately 80% of our products are manufactured in Taiwan, with the remaining 20% coming from China. Of our Taiwanese-made products, around 80% are pre-assembled, while the remaining 20% are assembled in the US at our Chino warehouse.
APPLICATION AND INSTALLATION
- IF I AM NEEDING TECHNICAL SUPPORT OR HELP INSTALLING MY KINGSTON BRASS ITEM, WHO CAN I CONTACT?
For any technical questions regarding installation or Kingston Brass items in general, please contact Kingston Brass. We are more than happy to address any questions or concerns you may have. For the actual installation, we recommend contacting a professional plumber.
Kingston Brass Contact Information:
Phone: 1-877-252-7277
Email: costco@kingstonbrass.com
Kingston Brass Contact Information:
Phone: 1-877-252-7277
Email: costco@kingstonbrass.com
- IS A SEALANT NEEDED TO INSTALL MY FAUCET DRAIN ASSEMBLY?
Yes, we recommend using a silicone-based sealant when installing your drain. Plumber’s putty is not recommended as it may shorten the life of the finish on your drain.
- CAN I USE MY OLD DRAIN ASSEMBLY ON MY NEW KINGSTON BRASS BATHROOM LAVATORY FAUCET?
Yes, you may. Most older drain assemblies are generic and should be compatible with your faucet.
- HOW MANY HOLES ARE NEEDED TO MOUNT MY KINGSTON BRASS KITCHEN FAUCET?
The hole requirements vary depending on your faucet style. For more information about your specific product, please refer to the product installation manual.
- WHAT IS THE RECOMMENDED HOLE SIZE FOR MY KITCHEN FAUCET?
The standard recommended hole size is 1-3/8" (35 mm).
- HOW DO I KNOW WHICH TYPES OF FAUCETS FIT MY SINK? (KITCHEN)
First, determine the number of holes and the spacing before buying your faucet. The space is measured from hole center to hole center and is available in single-hole, two-hole (usually 4" or 102 mm), three-hole (4" or 102 mm, 8" or 203 mm on widespread models), and four-hole configurations.
Secondly, determine the size of the spout. The spout should reach as close to the center of the sink as possible. If you have multiple bowls, consider a spout that can be rotated to provide coverage for each one.
Lastly, determine the finish. Most Kingston Brass faucets are available in polished chrome, polished brass (PVD), oil-rubbed bronze, satin nickel, and selective two-tone finishes (such as polished chrome/polished brass, satin nickel/polished brass).
Secondly, determine the size of the spout. The spout should reach as close to the center of the sink as possible. If you have multiple bowls, consider a spout that can be rotated to provide coverage for each one.
Lastly, determine the finish. Most Kingston Brass faucets are available in polished chrome, polished brass (PVD), oil-rubbed bronze, satin nickel, and selective two-tone finishes (such as polished chrome/polished brass, satin nickel/polished brass).
- THERE ARE 4 PRE-DRILLED FAUCET HOLES ON MY SINK. WHAT ARE THE HOLES FOR? (KITCHEN FAUCET)
For single-hole installations, there is no deck plate or accessory.
For two-hole installations, one hole is for the faucet and the second hole is reserved for accessories such as sprayers or soap dispensers.
For three-hole installations, the center hole is for the faucet, the left hole is for the hot water handle, and the right hole is for the cold water handle.
For four-hole installations, the final hole is generally reserved for a sprayer or soap dispenser.
For two-hole installations, one hole is for the faucet and the second hole is reserved for accessories such as sprayers or soap dispensers.
For three-hole installations, the center hole is for the faucet, the left hole is for the hot water handle, and the right hole is for the cold water handle.
For four-hole installations, the final hole is generally reserved for a sprayer or soap dispenser.
- WHAT PERCENTAGE OF RECYCLED OR RECLAIMED MATERIAL IS USED IN THE MANUFACTURE OF FAUCETS?
Most Kingston Brass faucets are forged or machined from refined brass. Some of our products use recycled brass, which consists of 58% copper and other alloys to meet ASME plumbing code requirements.
- WHAT IS PVD?
PVD (Physical Vapor Deposition) is a molecular process that finishes a faucet with a uniform layer of deposited metals, metal alloys, or metal nitrides and oxides.
This process creates a molecularly bonded finish that becomes an integral part of the faucet, rather than a "dipped" or spray-coated layer. It takes place in a large vacuum chamber at about 0.013 atmospheres. The faucets are placed inside the evacuated chamber, where an inert gas such as argon is introduced, ionized, and used to clean and prepare the parts for metal deposition.
A metal is then subjected to a high current, low voltage electrical arc, creating gaseous and ionized metal. This metal is accelerated with high energy and introduced into the chamber with inert or reactive gases.
Different gas mixtures react with the deposited metal to produce various colors. For example, zirconium and nitrogen are used to create the popular polished brass finish seen on many door handles and faucets.
This process creates a molecularly bonded finish that becomes an integral part of the faucet, rather than a "dipped" or spray-coated layer. It takes place in a large vacuum chamber at about 0.013 atmospheres. The faucets are placed inside the evacuated chamber, where an inert gas such as argon is introduced, ionized, and used to clean and prepare the parts for metal deposition.
A metal is then subjected to a high current, low voltage electrical arc, creating gaseous and ionized metal. This metal is accelerated with high energy and introduced into the chamber with inert or reactive gases.
Different gas mixtures react with the deposited metal to produce various colors. For example, zirconium and nitrogen are used to create the popular polished brass finish seen on many door handles and faucets.
- WHAT IS A CERAMIC DISC CARTRIDGE?
The cartridges are the most critical component of a faucet. Kingston Brass uses advanced ceramic cartridges designed for a lifetime of drip-free, reliable use. Each cartridge is a self-contained system with two ceramic discs that rotate with quarter-circle openings, controlling water flow by (a) aligning or (b) covering the openings.
Ceramic carbide is highly durable and does not wear out from friction. However, it is crucial to flush all the lines before installing your faucet to remove any debris, as particles in the line can crack one or both ceramic discs.
Ceramic carbide is highly durable and does not wear out from friction. However, it is crucial to flush all the lines before installing your faucet to remove any debris, as particles in the line can crack one or both ceramic discs.
- WHAT IS THE DIFFERENCE BETWEEN CERAMIC AND WASHERLESS CARTRIDGES?
Both systems are distinct in their design.
A ceramic cartridge uses two opposing discs with triangular openings that either align to allow water flow or block the openings to stop it.
In contrast, a washerless cartridge features a stainless steel plate with a crescent-shaped cutout. As the cartridge rotates, the cutout aligns with a spring-loaded washer to permit water flow. When the cartridge turns 180 degrees, the washer aligns with the solid part of the cartridge, blocking the water flow.
Both systems perform the same function effectively. Ceramic cartridges are durable and resistant to wear from friction, potentially lasting a lifetime. However, they are brittle and can crack if debris in the water lines causes damage.
Washerless cartridges, on the other hand, may experience issues as the springs lose tension over time, which may lead to dripping. Replacing springs, washers, and the cartridge is generally more cost-effective than replacing a ceramic cartridge.
A ceramic cartridge uses two opposing discs with triangular openings that either align to allow water flow or block the openings to stop it.
In contrast, a washerless cartridge features a stainless steel plate with a crescent-shaped cutout. As the cartridge rotates, the cutout aligns with a spring-loaded washer to permit water flow. When the cartridge turns 180 degrees, the washer aligns with the solid part of the cartridge, blocking the water flow.
Both systems perform the same function effectively. Ceramic cartridges are durable and resistant to wear from friction, potentially lasting a lifetime. However, they are brittle and can crack if debris in the water lines causes damage.
Washerless cartridges, on the other hand, may experience issues as the springs lose tension over time, which may lead to dripping. Replacing springs, washers, and the cartridge is generally more cost-effective than replacing a ceramic cartridge.
- ON THE LITERATURE FROM YOUR COMPANY, I NOTICED IT SAYS THAT YOUR PRODUCTS COMPLY WITH PROP 65 AND AB1953, WHAT IS THE DIFFERENCE?
Proposition 65
Proposition 65, officially known as the Safe Drinking Water and Toxic Enforcement Act of 1986, was enacted as a ballot initiative in November 1986. This proposition aims to protect California's drinking water sources from contamination by chemicals known to cause cancer, birth defects, or other reproductive harm. It also requires businesses to inform Californians about potential exposures to these chemicals.
Proposition 65 mandates that the state maintain and update a list of chemicals recognized as causing cancer or reproductive toxicity. For more information, you can visit [this link](https://oehha.ca.gov/proposition-65). To view the substances included, you can access a [searchable database](https://oehha.ca.gov/proposition-65/chemicals).
AB 1953
California Assembly Bill 1953 (AB1953) was signed into law in September 2006. This legislation mandates a reduction in lead content to a weighted average of no more than 0.25% in pipes, fixtures, and fittings.
The Lead Reduction Law in California states:
“No person shall introduce into commerce, for use in California, any pipe, pipe or plumbing fitting, or fixture intended to convey or dispense water for human consumption through drinking or cooking that is not lead-free. This includes kitchen faucets, bathroom faucets, and other end-use devices intended for conveying or dispensing water for human consumption through drinking or cooking.”
PLEASE NOTE: The term ‘lead-free’ may differ between California and Vermont's new legislation and the current Federal Safe Drinking Water Act requirements.
Proposition 65 primarily focuses on requiring manufacturers and suppliers to inform the public about the presence of approximately 900 substances that may cause cancer or birth defects. It does not regulate the levels of these substances.
AB 1953 specifically limits the lead content in fixtures and pipes used for drinking water but does not regulate other substances or address water used for purposes other than drinking or cooking.
Proposition 65, officially known as the Safe Drinking Water and Toxic Enforcement Act of 1986, was enacted as a ballot initiative in November 1986. This proposition aims to protect California's drinking water sources from contamination by chemicals known to cause cancer, birth defects, or other reproductive harm. It also requires businesses to inform Californians about potential exposures to these chemicals.
Proposition 65 mandates that the state maintain and update a list of chemicals recognized as causing cancer or reproductive toxicity. For more information, you can visit [this link](https://oehha.ca.gov/proposition-65). To view the substances included, you can access a [searchable database](https://oehha.ca.gov/proposition-65/chemicals).
AB 1953
California Assembly Bill 1953 (AB1953) was signed into law in September 2006. This legislation mandates a reduction in lead content to a weighted average of no more than 0.25% in pipes, fixtures, and fittings.
The Lead Reduction Law in California states:
“No person shall introduce into commerce, for use in California, any pipe, pipe or plumbing fitting, or fixture intended to convey or dispense water for human consumption through drinking or cooking that is not lead-free. This includes kitchen faucets, bathroom faucets, and other end-use devices intended for conveying or dispensing water for human consumption through drinking or cooking.”
PLEASE NOTE: The term ‘lead-free’ may differ between California and Vermont's new legislation and the current Federal Safe Drinking Water Act requirements.
Proposition 65 primarily focuses on requiring manufacturers and suppliers to inform the public about the presence of approximately 900 substances that may cause cancer or birth defects. It does not regulate the levels of these substances.
AB 1953 specifically limits the lead content in fixtures and pipes used for drinking water but does not regulate other substances or address water used for purposes other than drinking or cooking.
CARE AND MAINTENANCE
- HOW DO I REMOVE STAINS FROM MARBLE OR STONE?
The following is intended solely for informational purposes.
Kingston does not warrant or accept liability for damages or other negative outcomes resulting from any treatment or coating applied to the countertop after purchase, whether by the customer or a third party.Kingston Brass' Carrara marble tops are polished but not sealed. While polished marble has a shiny surface and resists stains, it remains somewhat porous and susceptible to etching from acidic compounds like fruit juice, vinegar, and some cleaning solvents.
To further protect your investment, you may choose to seal the granite. We recommend cleaning marble countertops with a solution of water and soap, wiping with a wet, hot dish towel, and then drying with an absorbent towel. Regular cleaning with gentle soap will keep marble countertops looking great with everyday use.
If you are unfamiliar with this type of project, Kingston recommends consulting an experienced professional in your area.
When selecting a sealant, choose a product specifically designed for polished granite surfaces. Avoid products containing citrus, acid, tung oil, linseed oil, or other natural oils, as they can damage or discolor your granite.
Always follow the manufacturer's instructions and precautions when using any chemical products, including sealants and other surface treatments.
- DOES THE KINGSTON BRASS LIMITED WARRANTY COVER FAUCET SEATS AND SPRINGS?
The Kingston Brass Limited Warranty covers seats and springs only if they wear out prematurely. Under normal conditions, these components should last at least five years.
- WHAT CLEANING PRODUCTS SHOULD I STAY AWAY FROM WHILE CLEANING MY KINGSTON BRASS ITEM?
Kingston Brass recommends cleaning your faucet with mild, non-abrasive soap (such as hand soap). If you notice calcium or lime buildup, use a solution of equal parts warm water and vinegar with a washcloth. Do not use harsh or abrasive materials when cleaning your Kingston Brass item.
- WHERE CAN I FIND MY MODEL NUMBER?
Depending on the Kingston Brass item you purchased, the model number may be found in different locations. You might find it on the outside of the box your item came in or on your original invoice.
- HOW DO I MAINTAIN THE FINISH ON MY FAUCET? WHAT SHOULD I USE TO CLEAN IT?
Preserving the finish of your faucets starts with proper installation. Avoid using plumber’s putty, as it can void the warranty and damage the finish. Instead, use a silicone-based sealant. To clean the faucet, use a non-abrasive mild soap, as the surface is non-porous and does not require harsh cleaning agents. Additionally, applying carnauba wax to the surface can help maintain its shine and extend the faucet's durability.
- WILL CHEMICAL AGENTS SUCH AS DRAIN CLEANERS CAUSE DAMAGE TO MY FAUCET?
Yes, if you need to use drain cleaners, it is recommended to remove the pop-up plunger first. Carefully pour the drain cleaner into the drain, and then clean any residue left on the drain collar.
- HOW DO I REMOVE MINERAL DEPOSITS FROM MY SHOWER HEAD?
Remove the shower head and soak it for 30-45 minutes in a 50-50 solution of warm water and vinegar.
- I AM NOT GETTING ENOUGH HOT/COLD WATER FROM MY TUB/SHOWER VALVE. WHAT SHOULD I DO?
First, ensure the water heater is working properly by testing the temperature of the water from your lavatory faucet.
Next, check your shower valve. Remove the handle and loosen the two screws on the face plate. Remove the face plate, then close the screwdriver stops (the two screws on either side of the valve).
Loosen the cap and sleeve under the handle to expose the cartridge. Remove the cartridge and spool, then gently shake the spool from side to side. You should hear a rattle; if not, the spool may be stuck.
Soak the parts in a 50-50 solution of vinegar and water for a couple of hours. Flush the lines, then reinstall all components and test the system.
Next, check your shower valve. Remove the handle and loosen the two screws on the face plate. Remove the face plate, then close the screwdriver stops (the two screws on either side of the valve).
Loosen the cap and sleeve under the handle to expose the cartridge. Remove the cartridge and spool, then gently shake the spool from side to side. You should hear a rattle; if not, the spool may be stuck.
Soak the parts in a 50-50 solution of vinegar and water for a couple of hours. Flush the lines, then reinstall all components and test the system.
- WHAT IS WATER HAMMERING?
If you hear a knocking or rattling sound, you might be experiencing a water hammer problem that needs immediate attention. This issue can arise for a couple of reasons. One possibility is that the hard pipe inside your wall is not properly strapped down. Another reason could be that your home’s water pressure is too high.
Water hammer occurs when a pipe is suddenly closed at the outlet (downstream). The moving water before the closure builds up high pressure and shock waves, resulting in a loud bang that resembles hammering. This pressure can potentially cause pipelines to break if it is high enough. When a valve is closed, water downstream continues to flow, creating a vacuum that can collapse or implode the pipe, especially if it is on a downhill slope.
To prevent this, air and vacuum relief valves, or water hammer arrestors, are installed just downstream of the valve to allow air to enter the line and prevent the vacuum from forming.
If you suspect you have a water hammer problem, contact a local plumber to prevent potential damage to your water line. This issue is serious and should not be overlooked.
Water hammer occurs when a pipe is suddenly closed at the outlet (downstream). The moving water before the closure builds up high pressure and shock waves, resulting in a loud bang that resembles hammering. This pressure can potentially cause pipelines to break if it is high enough. When a valve is closed, water downstream continues to flow, creating a vacuum that can collapse or implode the pipe, especially if it is on a downhill slope.
To prevent this, air and vacuum relief valves, or water hammer arrestors, are installed just downstream of the valve to allow air to enter the line and prevent the vacuum from forming.
If you suspect you have a water hammer problem, contact a local plumber to prevent potential damage to your water line. This issue is serious and should not be overlooked.
- WHAT IS THE BEST WAY TO MAINTAIN MY OIL-RUBBED BRONZE FAUCET?
Since oil-rubbed bronze is a living finish, special care is required both during installation and after installation.
During installation, avoid using plumber’s putty, as its fumes can break down the protective coating. Instead, use a silicone-based sealer, such as Poly Seam Seal.
After installation, keep your faucet dry after use to maintain its finish. Periodically apply a thin coating of spray car wax to prevent the accumulation of mineral deposits on the surface. For cleaning, use a mixture of mild, non-abrasive soap and water to maintain the faucet’s appearance and functionality.
During installation, avoid using plumber’s putty, as its fumes can break down the protective coating. Instead, use a silicone-based sealer, such as Poly Seam Seal.
After installation, keep your faucet dry after use to maintain its finish. Periodically apply a thin coating of spray car wax to prevent the accumulation of mineral deposits on the surface. For cleaning, use a mixture of mild, non-abrasive soap and water to maintain the faucet’s appearance and functionality.
- MY FAUCET IS LEAKING. WHAT SHOULD I DO?
To identify the source of a leak, first determine if the faucet leaks through the spout when the valve is closed. If it does, the issue is likely a defective cartridge or, depending on the type of faucet, a faulty spring and washer.
Kingston Brass offers a variety of faucet types. If you know the model number of your faucet, contact us directly, and we will help you identify the correct part number to order. If you do not know the model number, take a picture of your faucet and email it to us at costco@kingstonbrass.com, along with your contact information.
Please allow 24-48 hours for a response.
Kingston Brass offers a variety of faucet types. If you know the model number of your faucet, contact us directly, and we will help you identify the correct part number to order. If you do not know the model number, take a picture of your faucet and email it to us at costco@kingstonbrass.com, along with your contact information.
Please allow 24-48 hours for a response.
- HOW SHOULD I FLUSH MY FAUCET? AND HOW OFTEN SHOULD I DO IT?
Debris in the line may still be present even after flushing, so it is recommended to flush your faucet a few days after installation and each time the water supply is shut off for service or repair.
To flush the lines properly, follow these steps:
To flush the lines properly, follow these steps:
- Shut off the water supply to the faucet.
- Remove the cartridge, seats, and springs.
- Turn the water supplies back on, ensuring that you cover any surfaces that may be damaged by water and direct the water into the sink. Let the water run for a few seconds.
- Replace the cartridge, remove the aerator, and open both the hot and cold valves. Let the water run, rinse the aerator, and then replace it.
- HOW DO I REMOVE MINERAL CLOGS FROM MY KITCHEN FAUCET DIVERTER SPRAYER?
When the water is turned on and the sprayer has insufficient pressure, it is often due to a diverter valve clogged with mineral deposits or rust, which reduces the water flow in your faucet. The following steps may help resolve the issue:
(Please note that this method may not be effective for severe mineral clogging. For safety, perform these actions over a sink and use proper eye and nose protection, such as goggles or a mask, if needed. Keep children away from the area.)
(Please note that this method may not be effective for severe mineral clogging. For safety, perform these actions over a sink and use proper eye and nose protection, such as goggles or a mask, if needed. Keep children away from the area.)
- FOR MODELS WHERE FAUCET SPOUT CANNOT BE RELEASED EASILY:
1. Start by shutting off both the hot and cold water supply. You may need to use an adjustable wrench to loosen the shutoff handles.
2. Open both the hot and cold faucets to drain any remaining water.
3. Disconnect the flexible hoses from the supply shank side port of the spout tee.
4. Remove the spout tee from the spout shank, and take off the mounting washer and lock nut from the faucet.
5. Remove the faucet from the sink and place it into the sink basin.
6. Turn the faucet upside down and secure it in this position.
7. Turn off both cartridges to prevent leaks.
8. Clean the diverter valve with vinegar and a soft brush. If the mineral clog is not severe, skip Step 9 and proceed to Step 10. For heavy mineral clogging, go to Step 9.
9. Fill the waterway with vinegar and let it sit for 12 to 24 hours to dissolve stubborn mineral clogs.
10. Drain the vinegar from the faucet and ensure the diverter area is clean.
11. Return the faucet to its original upright position.
12. Place the mounting washer on the spout shank and secure it with the spout shank locknut.
2. Open both the hot and cold faucets to drain any remaining water.
3. Disconnect the flexible hoses from the supply shank side port of the spout tee.
4. Remove the spout tee from the spout shank, and take off the mounting washer and lock nut from the faucet.
5. Remove the faucet from the sink and place it into the sink basin.
6. Turn the faucet upside down and secure it in this position.
7. Turn off both cartridges to prevent leaks.
8. Clean the diverter valve with vinegar and a soft brush. If the mineral clog is not severe, skip Step 9 and proceed to Step 10. For heavy mineral clogging, go to Step 9.
9. Fill the waterway with vinegar and let it sit for 12 to 24 hours to dissolve stubborn mineral clogs.
10. Drain the vinegar from the faucet and ensure the diverter area is clean.
11. Return the faucet to its original upright position.
12. Place the mounting washer on the spout shank and secure it with the spout shank locknut.
- WHAT ARE THE MAINTENANCE TIPS ON PVD COATED AND LACQUERED COATED PRODUCTS?
Clean your faucet regularly with only mild soap and warm water.
Do not use harsh chemicals, acid-based detergents, abrasive cleaners, steel wool polishes, scouring cleaners, or S.O.S. pads, as these can dull the finish and void your warranty.
Do not use harsh chemicals, acid-based detergents, abrasive cleaners, steel wool polishes, scouring cleaners, or S.O.S. pads, as these can dull the finish and void your warranty.
If you have any questions or comments, please contact us at costco@kingstonbrass.com